Clere.shop offers a full range of skin-care essentials including body lotions, body crèmes, petroleum jelly, moisturising creams, and specialised skincare products designed for everyday nourishment.

Yes. Clere products are formulated for daily use and are generally suitable for all skin types. If you have sensitive skin, we recommend doing a small patch test before regular use.

Orders are usually dispatched within 1–2 working days. Standard delivery times within the UK typically range from 2–5 working days depending on your location.

In order to verify that your parent or guardian has agreed for your Personal Information to be provided to us, we may ask you to provide proof of your guardian’s or parent’s consent, in certain instances.

Yes. Once your order is shipped, you will receive an email with a tracking number so you can follow your delivery progress online.

We accept returns of unused and unopened products within 14 days of delivery. Products must be in their original packaging. Items that have been opened, used, or damaged are not eligible for return.

If your return meets the conditions, you can email our support team with your order number and reason for return. Once approved, refunds are processed back to your original payment method.

Please contact us within 48 hours of receiving your order, along with photos of the issue. We will arrange a replacement or refund as quickly as possible.

We only collect the information required to process your order and offer customer support. All data is handled securely in accordance with our Privacy Policy, and we do not sell or share your information with third parties.

If your order has not yet been processed, we may be able to update or cancel it. Please contact us immediately, as orders are often prepared quickly.

At the moment, Clere.shop delivers within the United Kingdom only. If international shipping becomes available in the future, we will update our website.