Privacy Policy

Welcome to Clere.shop. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. We are committed to protecting your privacy and ensuring the security of your personal data.

By using Clere.shop, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

1.1 Personal Information

When you register as an authorized reseller or use our services, we may collect the following personal information:

• Contact Information: Name, business name, email address, phone number, WhatsApp number
• Business Information: Business registration details, tax identification number, marketplace seller IDs
• Billing Information: Billing address, payment card details, bank account information
• Shipping Information: Delivery addresses and contact details
• Account Credentials: Username, password, and other authentication information

1.2 Order Information

We collect details about your orders, including:

• Products purchased
• Order quantities and values
• Order dates and delivery information
• Invoice and payment records

1.3 Technical Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages viewed and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

1.4 Communication Records

We maintain records of:

• Emails, phone calls, and WhatsApp messages exchanged with us
• Customer service inquiries and support tickets
• Feedback and survey responses

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2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Order Processing and Fulfillment

• Processing and fulfilling your orders
• Generating authorized invoices for marketplace use
• Arranging shipping and delivery
• Managing payments and billing

2.2 Account Management

• Creating and maintaining your reseller account
• Verifying your identity and business credentials
• Providing customer support
• Communicating important account updates

2.3 Business Operations

• Managing our authorized reseller program
• Analyzing sales trends and inventory management
• Improving our products and services
• Preventing fraud and unauthorized activities

2.4 Marketing and Communications

• Sending promotional offers and product updates (with your consent)
• Providing information about new products and special deals
• Conducting customer satisfaction surveys
• Sending service-related announcements

2.5 Legal Compliance

• Complying with legal obligations and regulations
• Enforcing our Terms and Conditions
• Protecting our rights and those of our users
• Resolving disputes and legal claims

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3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA) and the United Kingdom, we process your personal data based on:

• Contractual Necessity: To fulfill our contract with you as an authorized reseller
• Legitimate Interests: To operate our business, prevent fraud, and improve our services
• Legal Obligations: To comply with applicable laws and regulations
• Consent: When you have given explicit consent for specific processing activities (e.g., marketing communications)

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4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us with:

• Payment processing (payment gateways and banks)
• Shipping and logistics companies
• Cloud hosting and data storage services
• Email and communication platforms
• Analytics and website optimization tools

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Business Partners

We share relevant information with Startitup Global, our official online distribution partner, for order fulfillment and business operations.

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions
• Protect the rights, property, or safety of Clere.shop, our users, or others
• Prevent fraud or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

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5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and encrypted databases
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

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6. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your account and provide services
• Comply with legal, accounting, and regulatory requirements
• Resolve disputes and enforce our agreements

Typically, we retain:

• Account information: For the duration of your account plus 7 years after closure
• Order and invoice records: For 7 years for tax and accounting purposes
• Marketing communications data: Until you withdraw consent or request deletion

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7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete data
• Obtain a copy of your data in a portable format

7.2 Deletion and Restriction

You may request that we:

• Delete your personal information (subject to legal retention requirements)
• Restrict or limit how we process your data

7.3 Marketing Opt-Out

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at info@clere.shop
• Updating your account preferences

7.4 Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

7.5 Object to Processing

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

7.6 Lodge a Complaint

If you are in the EEA or UK, you have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

To exercise any of these rights, please contact us using the details in Section 12.

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8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device that help us improve your browsing experience and analyze website usage.

8.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

8.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

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9. Third-Party Links

Our website may contain links to third-party websites, including marketplace platforms like Amazon and eBay. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

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10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including countries that may not have the same data protection laws. We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

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11. Children's Privacy

Clere.shop is a business-to-business (B2B) platform intended for authorized resellers only. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have inadvertently collected such information, we will delete it promptly.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Clere.shop Data Protection
Email: info@clere.shop
Phone (UK): +44 7796 282 631
WhatsApp: +44 7721 282 520

For data protection inquiries, please include "Privacy Request" in your subject line.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of Clere.shop after changes are posted constitutes acceptance of the updated Privacy Policy.

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14. Data Protection Officer

For significant data protection matters or complaints, you may contact our Data Protection Officer at:

Email: info@clere.shop
Subject Line: "Data Protection Officer - Privacy Matter"

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Your Privacy Matters

At Clere.shop, we are committed to transparency and protecting your personal information. We encourage you to read this policy carefully and contact us with any questions or concerns.