Return and Refund Policy
Welcome to Clere.shop. These Terms and Conditions govern your use of our website and your participation in our Authorized Reseller Program. By accessing this website or entering into a reseller agreement with us, you agree to be bound by these terms.
1. Returns and Refunds
1.1 No Refunds on Ordered Products
Once a product order is placed and confirmed, it cannot be refunded or cancelled under any circumstances. Products are manufactured specifically based on your order, and therefore all sales are final.
1.2 Damaged or Defective Products Only
Refunds will ONLY be issued for damaged or defective products. You must notify us within 7 days of delivery with photographic evidence of the damage or defect. We will review the claim and issue a refund or replacement at our sole discretion if the claim is verified.
1.3 No Refunds for Unsold Inventory
If you are unable to sell the products purchased from Clere.shop, no refunds will be issued. As a reseller, you assume all risk associated with inventory management and sales. We do not accept returns due to:
- Slow sales or inability to sell products
- Changes in market demand
- Buyer's remorse
- Overstocking or poor inventory planning
1.4 Order Cancellations
Orders cannot be cancelled once they have been confirmed and entered into production. Please carefully review your order before submitting.
2. Contact Information
For questions about these Terms and Conditions or our Authorized Reseller Program, please contact us at:
Clere.shop
In partnership with Startitup Global
Email: info@clere.shop
Phone (UK): +44 7796 282 631
WhatsApp: +44 7721 282 520
3. Acknowledgment
By registering as an authorized reseller or placing an order on Clere.shop, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Frequently Asked Questions
Find answers to the most common questions below.
Clere.shop offers a full range of skin-care essentials including body lotions, body crèmes, petroleum jelly, moisturising creams, and specialised skincare products designed for everyday nourishment.
Yes. Clere products are formulated for daily use and are generally suitable for all skin types. If you have sensitive skin, we recommend doing a small patch test before regular use.
Orders are usually dispatched within 1–2 working days. Standard delivery times within the UK typically range from 2–5 working days depending on your location.
In order to verify that your parent or guardian has agreed for your Personal Information to be provided to us, we may ask you to provide proof of your guardian’s or parent’s consent, in certain instances.
Yes. Once your order is shipped, you will receive an email with a tracking number so you can follow your delivery progress online.
We accept returns of unused and unopened products within 14 days of delivery. Products must be in their original packaging. Items that have been opened, used, or damaged are not eligible for return.
If your return meets the conditions, you can email our support team with your order number and reason for return. Once approved, refunds are processed back to your original payment method.
Please contact us within 48 hours of receiving your order, along with photos of the issue. We will arrange a replacement or refund as quickly as possible.
We only collect the information required to process your order and offer customer support. All data is handled securely in accordance with our Privacy Policy, and we do not sell or share your information with third parties.
If your order has not yet been processed, we may be able to update or cancel it. Please contact us immediately, as orders are often prepared quickly.
At the moment, Clere.shop delivers within the United Kingdom only. If international shipping becomes available in the future, we will update our website.